This Privacy Policy describes how Bundles Direct (the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.bundlesdirect.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, place in your cart, or add to your wishlist.
Customer support information, including any details you choose to share in communications with us (e.g., messages submitted through the Services).
Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including device information, browser details, your network connection, IP address, and other data regarding your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process payments and fulfil your orders.
Marketing and analytics partners who collect data when you visit our Site, open emails, or interact with our ads through technologies such as pixels, web beacons, SDKs, or cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. Bundles Direct is not responsible for the accuracy of data provided by third parties or their policies and practices.
How We Use Your Personal Information
Providing Products and Services: To process payments, fulfil orders, send notifications related to accounts, purchases, returns, or other transactions, manage your account, and arrange shipping or returns.
Marketing and Advertising: To send promotional materials, offers, and updates via email, SMS, or post, and to display personalised advertisements based on your interactions.
Security and Fraud Prevention: To detect, investigate, and prevent fraud, illegal activity, or misuse of our Services.
Customer Support: To communicate with you, respond to enquiries, and improve our Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:
Vendors and Service Providers: For IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
Business and Marketing Partners: Including Shopify, for advertising and promotional purposes.
Consent-Based Sharing: When you authorise disclosure (e.g., through social media widgets or shipping requests).
Affiliates: Within our corporate group, where necessary for operational efficiency.
Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests, or protect our rights and property.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Categories of Personal Information Disclosed in the Past 12 Months
Identifiers: Basic contact, order, and account details.
Commercial Information: Purchase records, shopping preferences, and customer support data.
Internet or Network Activity: Usage and browsing data.
Recipients Include:
Vendors and third parties providing services on our behalf (e.g., couriers, payment providers, data analytics partners).
Business and marketing partners.
Affiliates within our corporate group.
User-Generated Content
Our Services may allow you to post reviews or other user-generated content. Any content submitted to public areas of the Site is publicly accessible.
We cannot control how others use or store this information and are not responsible for privacy or security breaches resulting from content you choose to share publicly.
Third-Party Websites and Links
Our Site may contain links to external websites or platforms operated by third parties. If you follow these links, please review the respective privacy and security policies before engaging with those websites.
Bundles Direct does not endorse, control, or assume responsibility for any third-party content, products, or practices.
Children’s Data
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us to request deletion.
Security and Retention of Your Information
While we take appropriate technical and organisational measures to protect your data, no system is completely secure. Please avoid sending sensitive information through unsecure channels.
We retain personal information only for as long as necessary to:
Maintain your account;
Provide requested services;
Comply with legal obligations;
Resolve disputes; or
Enforce applicable agreements.
Your Rights and Choices
Depending on where you reside, you may have the following rights regarding your personal information:
Right to Access / Know: Request details about the personal data we hold and how it is used.
Right to Delete: Request the deletion of your personal information, subject to legal or operational requirements.
Requests can be made by contacting us using the details below.
Contact Us
If you have questions or concerns regarding this Privacy Policy or your data, please contact:
Bundles Direct
Email: Info@bundlesdirect.com
Website: www.bundlesdirect.com